Refund policy

Return & Refund Policy

We sell both digital products and physical products.

Digital products / Online Membership
Digital products, online memberships, online classes and digital content are delivered immediately after purchase. Because access is granted instantly, digital products and memberships are non-refundable once access has been provided.

You may cancel your membership at any time before the next billing date. Cancellation stops future payments, but does not refund previous payments.

Physical products
We accept returns for physical products within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, in its original packaging and in the same condition that you received it.

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Non-returnable physical items:
- opened or used candles
- opened or used Pilates accessories
- gift cards
- sale items, unless defective

Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the item/package.

Shipping costs
Original shipping costs are non-refundable, unless the return is due to our mistake or a damaged/incorrect item.

International orders
Orders are shipped from Slovenia. For orders outside Slovenia/EU, customers are responsible for any customs duties, import taxes or additional fees charged by their country.

To request a return, contact us at: pilatesbyanja.business@gmail.com